Managed IT Services | IT Support Panel

Our Premiere Unified Customer Experience (UCX) Platform

Talk to our sales team today to find out how our premiere IT Support Panel provides a best-in-class experience to your business and employees.

How Are We Different?

Our premiere IT Support Panel is one of our biggest differentiator when comparing us to our competitors. Our support panel is integrated with Microsoft M365 along with being instantly available on workstations and mobile devices, and is completely customizable (we can custom configure different menus and portals for different users within your business). Do away with contacting IT support via antiquated email tickets and web portals, and give your business and your employees a much better and easier user experience.

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Our award winning software increases employee productivity by reducing phone support time by up to 50%.

Our Desktop App can be accessed by clicking on the Green IT icon located on your workstation desktop, in the task bar, via the Microsoft Teams Panel, or the mobile app.
Easy to use and log support tickets (No need to login).
Your staff gets instant visibility of the IT Support Provider.
Faster access to support so staff can focus on what they do best!
Complete visibility via our Web Portal.
Proactive email updates on all work performed.

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Added Features for An Even Better User Experience.

Along with the Desktop, MS Teams, and mobile App, IT Support Panel also comes with other advanced features that greatly improves user experience when it comes to IT support for your business. All of these features are included in ALL of our IT Support plans.

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Secure 2FA Messaging

Using the IT Control Panel App the user gets a push notification on their Desktop or Mobile requiring them to insert a 2FA code, they can copy the message and then the message closes after 30 seconds.I

Secure Caller Verification

A powerful Identity Security feature, which uses push technology, is used to confirm user identity for when your employees call No Doozy IT for support.

Approvals

To ensure compliance and security we can setup approval rules per ticket type and per user. We can select multiple approvers who get email notifications to approve tickets. We give your users control over their IT Support.

Service Catalog

A storefront from where end users request services and products from the IT service desk such as needing a new computer, onboarding a new user, off boarding an exiting user, etc.

We Also Have a Mobile App Making Your IT Support Team Easily Accessible From Anywhere.

IT Support Panel Mobile App works on Windows, Mac, iOS & Android enabling your employees within your business to have ‘one pane of glass’ access to everything related to IT from one (1) simple button.